What are your opening hours?
|
MONDAY |
8 AM TO
6.30PM |
|
TUESDAY |
8 AM
TO 6.30PM |
|
WEDNESDAY |
8 AM
TO 6.30PM |
|
THURSDAY
|
8 AM
TO 6.30PM |
| FRIDAY
|
CLOSED |
| SATURDAY |
CLOSED
|
| SUNDAY |
CLOSED
|
How much do you charge?
We have standard rates, please review our
Rates Profile
Will I get an unexpected bill?
In the unlikely event of you requiring
replacement hardware, we will always ask your
permission first. Being a Repair Centre we
will always try to repair rather than replace
a part and in some instances we may have a
2nd user alternative. If we have to quote
for a new part we will endeavor to remain
as competitive as possible without compromising
on quality.
Can you come to my Home or Business?
Yes, we have Qualified Engineers available
from Monday to Friday.
No appointment is necessary for drop
in repairs/services or general enquiries.
How
long will repairs take?
If a repair or service is not complete whilst
you wait we advise that the expected time
for completion is 1-3 days (unless we are
waiting for a none stock part). We are extremely
conscious of downtime & the fact that
most people whether they use their computer
at home or at work cannot live without them,
for this reason we treat every machine as
priority and have strict Service Delivery
guidelines which we strive to meet in order
to cause as little inconvenience as possible.
Is the work guaranteed?
All software repairs are guaranteed for 30
days from the date of completion with the
exception of Viruses & other internet
related programs due to our inability to monitor
each person & how they manage their internet
use following the return of the pc. If we
repair a machine which has been infected,
we will always advise our customer as to the
best way to minimize the possibility of a
recurrence.
What about my files & photo's will they
be saved?
We specialize in repairing operating systems,
however in the event of a PC requiring a clean
install we always save any data regardless
of its content, this is stored in folder which
is located on the desktop called "Back
Up" .
What happens if you can't fix my PC on site?
Its is our priority to complete all work on
site within the hour allocated, this is great
for you the customer & us as we don't
use up another appointment slot returning
the machine however, we ask all customers
to be prepared just incase the machine needs
to come back to the Repair Centre, in such
cases we aim to return the machine the next
working day following completion. On return
your system will be plugged in & seen
working, our engineer will complete a post
return check list which you will sign only
if you are satisfied that the work has been
completed to your satisfaction.
What happens if my PC is reinstalled?
Its is a last resort for us to have to
reinstall a system, this is an easy job for
us to do apart from the tricky task of completing
updates & searching for drivers. A reinstall
can be inconvenient for you the customer as
a great deal of people purchased their PC
with lots of software installed like word
& excel. All software previously on a
system that has been reinstalled will have
to be loaded back on & in many cases people
find they no longer have the disk or indeed
never had the disk in the 1st place. AA Computer
Repair Centre has to work within copyright
laws and so cannot supply you with pirate
software, however there are lots of "Freeware"
programs on the Internet like "Open Office"
which can be found & downloaded at www.openoffice.org
free of charge this is a great program which
reads & writes like a regular office suite.
My PC was damaged accidentally do you do insurance
repairs?
Yes we will always quote for genuine insurance
repairs for a fee of £29
|
