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AA
Computer Repair Centre understands the need
for immediate support for your office IT
needs, but we also know that the expense
of a full time IT staff can be cost prohibitive.
That's why we offer our Service Agreement
packages. Our packages guarantee
you support when you need it, giving you
the benefits of a full-time IT staff at
a part-time cost.
If you are interested in one of our packages
or have a question for our team, please
feel free to email us - info@acrc.co.uk
or call at 0800 043 2524. Our team
is ready to help your business get back
to business.
Features:
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- On
site service and administration
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- Carry-over
of hours accrued from month to month
within contract period and within
consecutive contract periods
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- Phone
support (available to a customer's
IT Department)
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- Extra
hours can be purchased each month
at contract hourly rate
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- Can
upgrade contract at anytime
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- Can
downgrade contract one time within
a 12 month period
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3 Month Trial Service Agreement:
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- Try
out the service before going on
contract
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- Rate
lock-in for 3 month trial period
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- You
can upgrade at anytime within 3
month trial period. When upgrading
the new contract period is 12 months
minus the amount time already used
in the 3 month trial period. Example:
upgrade at the end of 3 months and
the contract period is only 9 more
months from the upgrade date
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- At
the end of 3 month trial period
a 12 month contract must be signed
to receive lower rate
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Service
Contract:
This contract entitles you to discounted hourly
rates, based on the level of usage you wish
to purchase. You may purchase a 5, 10, or
20 hour contract for the prepaid monthly charges
listed below. Additional hours may be purchased
at the indicated hourly rate.**
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Hours
per month
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Hourly
rate
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Prepaid
monthly charge
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5
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£37
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£185
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10
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£35
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£350
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20
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£32
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£640
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Benefits:
| 1.
Lower hourly rate than non-contract
rate |
2.
Rate Lock-in for hours that exceed number
of hours in contract
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3.
Increased Uptime resulting in worker
productivity
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4.
Reduce risk of losing business data
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5.
Easier to plan and to project budgets
for information technology hardware,
software, and service
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6.
Be advised on current and new technology
costs, benefits and pitfalls
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7.
Peace of Mind from knowing that you
are properly maintaining computers and
the network system(s)
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8.
Increased Security from viruses, hackers,
and unauthorized use
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| 9.
Continuous Improvement in the application
of information technology |
| 10.
Effectively Manage Fluctuations in IT
staff work load |
| 11.
Convenience of having an IT staff member
without having paying employee benefits
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12.
Flexibility in how service hours can
be applied including: o Data backup
setup and maintenance o Remote access
setup via a VPN, VNC, or PC Anywhere
o Special Projects such as: installing
new hardware, software, IT consulting
or IT project management
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| 13.
More return value from technology investments
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14.
More service value as a result of having
an ongoing long-term relationship with
a Technician that has been assigned
to your account
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