TERMS & CONDITIONS

1. We have a no fix, no fee policy, if your system is beyond repair we will not charge you. If we are prevented from completing the repair a diagnostic fee of £29 will be due.

2. If your system requires replacement hardware, you will be advised before any parts are supplied. If through any circumstance you are not able to accommodate the full repair including the replacement part/s, a diagnostic fee of £29.00 will be due. If you would like us to complete the repair within one month from the above date this fee will be refundable against our standard labour charge.

3. All work carried out is *guaranteed for one month from the above date following a repair excluding the reoccurrence of viruses & ad-ware or any other such internet programs. We strongly recommend you use your system to ensure that the work carried out by us has been completed to your satisfaction before any software is installed.

4. If your PC's operating system has been cleanly re-installed wherever possible, any data will be saved & stored in a folder on the desktop called "Back up". Before deleting this folder please ensure you have saved any required data to your C: Drive (Hard Disk) Please note that any software applications previously loaded onto the system will not be saved and can only be re-loaded by you the customer.

5. If an engineer is called out to repair a system that has been worked on previously and it is proven to be a different fault from the original repair the customer will be charged a further fee.

6. All data held on computer systems are the responsibility of the customer to backup.